Refund & Cancellation Policy

You can cancel anytime from Account → Manage billing (Paddle customer portal), or by emailing info@hazana.ai from your account email.

After cancellation, you keep access until the end of the current billing period. You will not be charged for the next period.

If your plan includes a free trial, cancel before the trial ends to avoid the first charge. Trial periods are shown at checkout and on your pricing selection.

For your first payment on a paid Hazana AI subscription (after any free trial), you may request a full refund within 30 days of the charge date if the Service materially fails to perform as described and you have not engaged in abuse or fraud.

To request a refund, email info@hazana.ai with your account email and approximate purchase date, or contact Paddle support for the order. Approved refunds are returned to the original payment method via Paddle.

Renewal charges after the first paid period may be non-refundable once the renewal period has started, except where required by law or approved as a goodwill gesture.

Guest or free-tier usage (no paid charge) is not eligible for a monetary refund.

We may decline refunds where we detect abuse, chargeback fraud, or violation of our Terms.

Please contact us or Paddle before filing a chargeback so we can resolve the issue. Unfounded chargebacks may result in account suspension.

Refund and cancellation requests: info@hazana.ai.

Payment processor support: paddle.com (Paddle is Merchant of Record for checkout orders).