Refund & Cancellation Policy

Hazana AI has two separate subscriptions: Research & Tools, and AI Agents. You can cancel either one from Account → Billing with the Cancel subscription button, through the Paddle customer portal, or by emailing info@hazana.ai from your account email. Cancelling one does not affect the other.

After cancellation you keep access until the end of the current billing period, and you can resume before that date. You will not be charged for the next period.

When an AI Agents plan ends, your organization moves to the Free plan. Your agents, knowledge and conversations are kept. Agents above the Free plan limit are paused (not deleted) and can be reactivated by upgrading again. Unused monthly credits do not carry over.

Paid Hazana AI subscriptions are charged when you subscribe and renew automatically each billing period unless you cancel.

For your first payment on a paid Hazana AI subscription, you may request a full refund within 30 days of the charge date if the Service materially fails to perform as described and you have not engaged in abuse or fraud.

To request a refund, email info@hazana.ai with your account email and approximate purchase date, or contact Paddle support for the order. Approved refunds are returned to the original payment method via Paddle.

The 30-day guarantee applies to the first yearly payment. After that, a yearly plan is not refundable. Cancel to stop renewal.

Extra credit packs are one-time purchases. Unused packs can be refunded within 14 days of purchase. Packs that have been partly or fully used are not refundable. Pack credits do not expire while your account is active.

Used monthly AI Agents credits and used credit packs are not refundable.

Renewal charges after the first paid period may be non-refundable once the renewal period has started, except where required by law or approved as a goodwill gesture.

Guest or free-tier usage (no paid charge) is not eligible for a monetary refund.

We may decline refunds where we detect abuse, chargeback fraud, or violation of our Terms.

Please contact us or Paddle before filing a chargeback so we can resolve the issue. Unfounded chargebacks may result in account suspension.

Refund and cancellation requests: info@hazana.ai.

Payment processor support: paddle.com (Paddle is Merchant of Record for checkout orders).