AI Agents overview
Answer website visitors using only the knowledge you add to your agent.
What it does
A Hazana AI Agent is a chat widget for your website. It answers visitor questions only from knowledge you add — your site pages, uploaded files, and Q&A pairs — not from the open web.
What you get
- A named agent for your business or site
- Website, file, and Q&A knowledge in one place
- A test chat before you go live
- Instructions, contact fallbacks, and an embed script
How to use it
- Create the agent — sign in, open My agents, click Create agent, and name it after your business.
- Add your website — paste your site URL and choose Sitemap (whole site), Single (one page), or List (chosen pages).
- Add extra knowledge — upload files or add Q&A pairs for details that are not on your site.
- Test the replies — ask the questions your customers ask and fix gaps in knowledge.
- Set instructions and contact options — tone, what to avoid, and a contact link or WhatsApp when it cannot answer.
- Embed on your site — copy the script, allow your domain, and paste before </body>.
Common questions
Can the agent answer questions about other companies?
No. It is limited to the knowledge you attach to that agent.
Related features
Still need help?
Send a private request to Hazana Support.
Contact Support