Agent plans and usage
Starter, Growth, and Business agent plans and how message limits work.
What it does
AI Agents plans — Starter, Growth, and Business — are billed separately from Free, Starter, and Pro research plans. Monthly message limits apply across your organization's agents.
What you get
- Starter, Growth, and Business agent plans with different monthly message limits
- Usage visible in Account and billing for your organization
- Shared monthly credits across agents on the same organization
- Monthly booking limits: Free 20, Starter 200, Growth 1,000, Business unlimited
- Booking agents count toward your agent limit
- No AI charge when the agent has no knowledge match and cannot answer
How to use it
- Open Account & billing or the agents dashboard to see your current agent plan.
- Review used and remaining messages for the current billing month.
- Upgrade on the agents pricing page if you need more agents or messages.
- Pause or activate agents if you hit the concurrent agent limit on your plan.
Common questions
Do failed or empty answers use my message limit?
Replies that do not call the AI because nothing matched your knowledge typically do not count as AI messages.
Related features
Still need help?
Send a private request to Hazana Support.
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