How WhatsApp booking works
Customers message your WhatsApp Business number. The agent answers, offers open times and confirms the booking in the same chat.
Booking agent · WhatsApp
WhatsApp Appointment Booking Bot for Small Businesses
A WhatsApp appointment booking bot replies to customers in WhatsApp, answers their questions and books them into a free slot without you typing a message. With Hazana, the same booking agent also works on your website, so every booking lands in one list, whichever channel the customer used.
- 30-day free trial
- 1,000 messages
- 50 bookings
- No card needed
Why it works
One agent for WhatsApp and your website
One agent for website + WhatsApp
Publish the agent on your site with one script and connect WhatsApp from Channels. Bookings from both appear together in your Bookings tab.
Templates by business type
Start from Clinic, Salon, Home/Repair, Consultant or Gym, with services, hours and common questions filled in, or start blank.
Pricing & free trial
30 days free with 1,000 messages and 50 confirmed bookings, no card. Free plan afterwards: 20 bookings a month.
How it works
Up and running in 3 steps
- 1
Create a booking agent
Pick a template and edit your services, hours and booking questions.
- 2
Connect WhatsApp
Open Channels in your agent and connect your WhatsApp Business number.
- 3
Take bookings
Customers book in WhatsApp or on your website. You see every booking in one place.
FAQ
Frequently asked questions
How do I connect my WhatsApp number?
Open your booking agent, go to Channels and follow the WhatsApp connect steps, which run through Meta's own sign-up flow. WhatsApp's business messaging rules come from Meta and can vary by account.
Can the same agent book from my website?
Yes. One booking agent works on both. Add the embed script to your site and connect WhatsApp, and bookings from both channels land in the same list.
Are bookings confirmed automatically?
The agent only offers open slots inside your hours and capacity, and confirms the booking in the chat. You can see every booking in the Bookings tab.
How many bookings are in the trial?
Up to 50 confirmed bookings and 1,000 messages during the 30-day trial. Cancelled bookings don't count.
Which time zone does it use?
Your agent's timezone, which you can set. The default is Pakistan time (PKT), so change it if your business is elsewhere.
Take bookings where your customers already chat
Set up a WhatsApp booking agent from a ready template. 30 days free.